ARCO Rights

PROTEC, AGENTE DE SEGUROS Y DE FIANZAS, S.A.P.I. (hereinafter PROTEC), located at Bosque de Duraznos 61, Piso 6 Oficina A, Ciudad de México, C.P. 11700, México, informs you that, in accordance with the provisions of Chapters III and IV of the Federal Law for Protection of Personal Data Held by Private Companies or Individuals (LFPDPPP) and VII of the Regulation of said Law, you can at any time exercise your ARCO Rights (Access, Rectification, Cancellation and Opposition) in relation to your Personal Data collected and processed by PROTEC. In this sense, we inform you that in order to exercise any of the ARCO Rights, it is essential that the applicant is the owner of said Data, his/her attorney or legal representative, in both cases the personality must be accredited and documented.

Each of the ARCO Rights with its respective definition is listed below, please mark in the checkbox that corresponds to the Right that you wish to assert. In the box below write your full name and autograph signature and the date of your request, and in the subsequent lines describe, clearly and precisely, the Personal Data you wish to Access, Rectify, Cancel or Oppose, as well as provide any element or document that facilitates the location of said Data.

  • RIGHT OF ACCESS: It consists in that the owner of said Data is informed if PROTEC, in its databases or in any other means, has any information related to their Personal Data and, where appropriate, their delivery and/or making available through simple copies, electronic documents or any other mechanism. Likewise, it will be possible to inform about the transfers, as well as the Data communications made or expected to be made of them.
  • RIGHT OF RECTIFICATION: It allows the correction of one or more Personal Data that have been collected by PROTEC by any means, when they are incorrect, inaccurate, imprecise, incomplete or out of date. To exercise this Right, you must accompany this format with a simple copy of the document that justifies the rectification, which also contains the Personal Data that must be modified in an exact and reliable way.
  • RIGHT OF CANCELLATION: It grants the owner of said Data the possibility of canceling the Personal Data held by PROTEC by any means, after a period of blocking them in its databases. The origin of the request will be determined considering whether the Personal Data is no longer necessary or relevant for the purpose for which they were collected or registered, and the content of Article 25 of the LFPDPPP in relation to Section IV, Chapter VII of its Regulation will be taken into account, as well as the provisions of Article 492 of the Law of Insurance and Surety Institutions.
  • RIGHT OF OPPOSITION: It obliges PROTEC to abstain from its process in accordance with the provisions of Article 27 of the LFPDPPP in relation to Section V of Chapter VII of its Regulations. Please specify the reasons why you oppose the use of the Data.

Full name
Date of the request Signature
Phone number Email
Describe clearly and precisely, the Personal Data you wish to Access, Rectify, Cancel or Oppose:

Your request will be dealt within a maximum of 20 (twenty) business days from the date we receive your request, you will be notified of the determination adopted, so that if it is appropriate, the Right becomes effective, within 15 (fifteen) business days following the date on which the determination is communicated by the means that you indicated in your request to exercise your ARCO Rights. Notwithstanding the aforementioned deadlines may be extended by PROTEC, only once for an equal period, as long as the circumstances of the case justify it and it will be notified in a timely manner.

Important remark: Based upon Articles 35 of the LFPDPPP and 93 of its Regulations, we remind you that the exercise of your ARCO rights is free; however, PROTEC may request, if necessary payment of justified expenses for shipping or costs or reproduction of the information or forms that you request.